Qatar’s Ministry of Interior has added two new services to the Metrash2 application. In the updated version, the main highlight is to object an invalid traffic violation and report any traffic violations you see on your way.
Object An Invalid Traffic Violation
Qatar Traffic Department helps you to withdraw a traffic violation ticket in case of any valid objection. This should be done within a period not exceeding fourteen (14) days from the date of registration of the violation.
Steps to object a traffic violation through Metrash2 application:
- Login to your Metrash2 Profile in the application.
- Click on “Traffic” > “Violation Service”.
- The user’s “Query/Traffic Violations” is listed in the application.
- Click on “Violation Objection” to re-process the violation from authority.
Furthermore, you will receive a reply by SMS within a period not exceeding 15 days from the date of registration of the objection. If the violation is found correct, the normal procedure will apply. If found incorrect, the violation will be removed.
Note: As per the Metrash2 application, an objection is not allowed for radar violations. A violation cannot be contested if the fine is already paid or if it has been contested already once.
Report any Traffic Violation or inconvenience on your way.
Qatar Traffic Department also helps you in reporting any sort of violation you come across in your daily life from other drivers on the public road.
Steps to report a traffic violation through Metrash2 application:
- Login to your Metrash2 app and click on “Traffic”.
- Click on “Traffic” > “Report Traffic Violation”
- Fill in the page that asks for more details, upload photos of violation and click on “Send”.
Traffic Violations Section of the Licensing Department at the General Directorate of Traffic will verify the information before registering a violation.
Also, the Directorate has launched automated response system on its public service number of +974 234 4444, where the public can inquire about traffic violations, driving licenses, vehicles and number plates, technical examination, service for people with disabilities, traffic awareness, traffic patrols, and traffic investigations through this number. It works 24/7 and calls are received in Arabic and English.