Qatar

Qatar Airways Pays Compensation For The Passengers

Qatar Airways is working closely with global and national authorities to understand the latest advice and guidance on COVID-19 (Coronavirus) and operate our services accordingly.

Qatar Airways claims compensation for the passengers with the operational challenges faced due to entry restrictions imposed by a number of countries.

Service Alterations

To this end, Qatar Airways have amended or canceled some of its services to reflect these issues. Please make sure your contact details are up to date on the Manage Booking page.

Stay updated on Qatar Airways to see real-time Flight Status for the latest information.

Affected passengers can re-book their tickets to alternative dates or destinations, or request a full refund without charge. For tickets outside of those dates or to countries not covered by this policy, normal fare rules apply for re-bookings or cancellations will apply.

  • If you have booked your ticket on qatarairways.com or through any of our offices, you can re-book your tickets or submit a refund request online or by telephoning your local contact center.
  • If you have booked your tickets through a travel agent, please contact your travel agent to amend or refund your booking.

Commercial Policy on all Tickets

Qatar Airways recognizes that some passengers may wish to alter their existing travel plans in light of COVID-19 (coronavirus). They have altered their commercial policy accordingly in order to provide maximum flexibility and peace of mind to the customers.

Passengers traveling with Qatar Airways up to 30 June 2020 can now change their travel plans free of charge by altering their booking dates or opting to receive a travel voucher up to three days prior to departure.

Fees for booking alterations will be waived if reservations are changed at least three days before departure. Fare differences may apply. The travel voucher can be used for future travel with Qatar Airways, valid for one year from its issuance date. Penalties will be waived if cancellations are submitted at least three days before departure.

This policy is valid for all Qatar Airways flights and those of its codeshare and interline partners booked as published fares, either directly from or through travel agents.

Entry to Qatar

In line with various global health warnings and under the circular by Qatar’s Ministry of Public Health, the following entry restrictions apply:

In relation to passengers traveling from China, Iran, South Korea, and Italy, only those with onward connections through Hamad International Airport are accepted for travel. Qatari nationals and those who are in possession of a Qatar Residency Permit are exempted from the above-mentioned decision, however, these passengers will be asked to stay in a quarantine facility for 14 days as per the World Health Organization’s measures.

All passengers arriving from Hong Kong, Japan, and Singapore will be screened and those displaying disease symptoms will be taken for further testing. Passengers returning positive test results will be admitted to treatment centers as per the measures of the Ministry of Public Health.

In line with the circular from the Qatar Civil Aviation Authority (QCAA) concerning preventing the spread of Coronavirus, Qatar Airways is prohibited from carrying all passengers from Egypt via any intermediate point(s), including those who are in possession of a Qatar Residency Permit. Qatari nationals are exempted from the above-mentioned decision, however, will be asked to stay in a quarantine facility for 14 days as per the World Health Organization’s measures.

Restriction on Entry to Other Countries

A number of countries have issued restrictions on entry for overseas travelers. Please note these restrictions can change at short notice.  All passengers should, therefore, check the information published by the Government of their destination country before traveling.

Passengers considering travel to COVID-19 affected countries can find more information here:

World Health Organisation

Centers for Disease Control and Prevention

United Nations World Tourism Organisation

Source: Qatar Airways 

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