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Here’s how the 16000 COVID-19 hotline can help you

The 16000 COVID-19 hotline operates 24/7. The team can help you access a range of healthcare services.

The team behind the hotline can help you access a range of healthcare services including;

1. HMC’s Urgent Consultation Service for non-life threatening medical conditions:

  1. After selecting the language, press 3 for HMC.
  2. Then press 1

2. Home delivery of medication from HMC pharmacies (for an additional QR 30 fee):

  1. After selecting the language, press 3 for HMC.
  2. Then press 2 

3. National mental health helpline

  1. After selecting the language, press 4 

4. Other questions related to COVID-19:

  1. After selecting the language, press 1
  2. Then press 2 to speak to an agent

5. Home isolation patients seeking medical assistance:

  1. After selecting the language, press 1
  2. Then press 3 and speak to a physician

6. Validation of vaccination status for those who received their COVID-19 vaccine abroad

  1. After selecting the language, press 1.
  2. Then again press 1 to speak to an agent

Important: The hotline cannot give you PCR test results.

Test results will be provided by SMS.

Source: MoPH

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